FAQ
Order
How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order. You can also use our live tracking portal by following this link:
Can I change my delivery address after placing my order?
Unfortunately, we cannot change the delivery address after the order has been placed. Please check your details carefully before confirming your purchase.
Can I change or cancel my order as long as it hasn't been shipped yet?
To ensure short delivery times, we ship packages as quickly as possible. Therefore, we cannot guarantee that orders can be changed or canceled. If in doubt, please contact our support team: ladyallure.contact@gmail.com
How do I enter a gift voucher or discount code for an online order?
You can enter voucher codes during the ordering process.
What payment options are available?
All payments and credits will be processed in the currency of the original purchase. We accept the following payment methods:
• Credit card (VISA, MasterCard, American Express)
• PayPal
• Klarna (Pay now, Pay later)
• Apple Pay & Google Pay
• Online bank transfer (instant)
Available payment methods may vary depending on the country.
Will sold-out products be restocked?
Products from our collections are usually restocked. Subscribe to our newsletter to be notified. Alternatively, you can set up a "Back In Stock" alert. You'll find a button for this on the product page.
RETURNS & REFUNDS
What are the refund policies?
All items purchased online can be returned to our warehouse within 14 days. To return an item, please create a return label via our returns portal. This label must be included in the package so we can process your return and match it to your order.
The customer bears the costs for returning purchased items.
• All products must be returned within 14 days of delivery.
• All products must be unworn and unwashed.
• For hygiene reasons, we do not accept returns of underwear, including socks.
The sender bears the costs and risks associated with a return. Please retain your payment receipt until the refund or exchange has been processed.
Please contact our customer service for further assistance with returns or exchanges:
ladyallure.contact@gmail.com
When will I receive my refund?
If our quality department determines that the returned items meet the return conditions, you will receive a refund within 10–15 days. The refund will be issued via the original payment method. Shipping costs are not included in the refund.
Orders paid for with a gift card, e-gift card or store credit will be automatically refunded as store credit.
What is the return address?
The return address is:
Lady Allure/ Akram Al-Swaiedi
Herrnhof 11, 91567 Herrieden
Germany
What should I do if the item is incorrect or was delivered damaged/defective?
If you received a defective or incorrect item in your delivery, we're happy to help you resolve the issue as quickly as possible. Please contact us at ladyallure.contact@gmail.com. Send us photos and a description of the defect, along with your order number, so we can locate your order. We will get back to you as soon as possible and find a solution.
SHIPMENT
Do you offer international shipping?
Yes, we offer international shipping. Shipping costs and delivery times may vary depending on your location.
My order was not delivered in full, what should I do?
If an item is missing from your order, please contact us at
Please email ladyallure.contact@gmail.com with your order number and a list of the missing items. We will investigate the issue and resolve it as quickly as possible, either by sending the missing items or offering an alternative solution. Thank you for your understanding and patience.
My tracking information says that the shipment was announced electronically, what does that mean?
This means your order is packed and ready to ship, but has either not yet been picked up by the shipping provider or scanned by them. The status is usually updated within 3–4 days. If the status does not change within 6 days, please contact ladyallure.contact@gmail.com
My shipment tracking status is not updating?
Status updates can sometimes take 3–4 days. If the status remains unchanged for more than 6 days, your package may have been lost by the shipping provider. In such a case, we will investigate to locate the package. Most packages are eventually recovered. Please contact ladyallure.contact@gmail.com for further assistance.
